Waiver of Liability (Online Waivers)

We are proud to be announcing the launch of StudioBookings online Waiver of Liability feature.  This is a new feature that is available to all studios.

What it is:

The Waiver of Liability feature will provide studios with the ability to have a waiver document signed by their members and clients prior to booking classes.

Generally, when a client signs a waiver of liability document, the member or client is acknowledging that they understand that they are waiving their rights to hold your business or studio liable for any injuries or accidents that they may suffer while at your studio.  Please note that how covered you are is determined by the wording content in the waiver document.  We suggest that you have legal counsel look over your waiver to be sure you are covered. 

How the StudioBookings waiver feature works:

StudioBookings software is laid out where features are very easy to find, no excessive drop down menus or items located where you least expect to find them.  When we decided to offer this new Waiver of Liability feature we wanted to be sure that this was also easy to setup and easy to use by you and your clients.  You will see how robust and simple we have made this for you.

Getting Started with the Waiver:

First to add a waiver document, you will need to enable the waiver feature in StudioBookings. To do this, go to Settings Tab -> General Settings -> Enable waiver feature.  (See image below).

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Once enabled, go to the Dashboard, look in the left pane under the Studio and Staff Management section and you will see the new option added called…… yep, you guessed it ‘Waiver of Liability’.

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Click on Waiver of Liability to go to the waiver of liability page.  Here you can add your waiver document.  (See image below)

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Acceptable document types:

You can copy and paste an existing document that you have already created into the ‘Add Waiver’ window to add your waiver.  However we are very specific with the format of the document that can be added.  Example …..

  • Your waiver document should not have check boxes to select or lines for initials
  • Your waiver document should not have a signature or date fields to fill in.

The StudioBookings software will ask the clients to read the waiver document before signing.  To sign the document, a signature box will be provided.  When the client enters a signature using the website or APP, that signature is added to your document at the bottom along with the member or client’s name, the date and time stamp of the date and time the document was signed. These are added automatically by the software, for this reason these fields are are not required in the body of the waiver document.

Viewing a waiver:

You will be able to view any member or client signed waiver document and print it if desired by simply going to their profile.  The document, regardless of format when added will be saved as a  PDF document.  The viewed and printed waiver document will contain the name, signature and date and time of when the document was signed. This cannot be altered for obvious reasons.

Your clients will also be able to view and print their signed waiver document.  This will also contain their name, signature and date and time of when the waiver document was signed.

How it works on website (studio owner):

As the studio owner, you can add and remove a waiver at anytime.  Whenever you add a new waiver, the new waiver will supersede the previous waiver and the new one will need to be signed by your clients to book classes. This is the case even if the previous waiver was signed.  When you add a client to a class you will see on the Roll Call page if a waiver was signed.  While you as the studio owner can add clients to classes even if a waiver was not signed, clients will need to sign the waiver to add themselves to classes.  This is the same if they are using the APP or booking a class from your StudioBookings website.

How it works on the website (Clients):

If a waiver is added by the studio owner, clients will need to read and sign this new waiver before booking classes.  If a person tries to book a class they will get a message stating that a waiver needs to be signed before booking classes. Clients can choose to sign the waiver on the app or on the website.

Removing a waiver that you have added:

If you remove or delete a waiver that you have added it will also remove it from the client’s view.  We recommend that you simply add a new waiver if you need to have a new waiver signed.  Every time you add a new waiver, your clients will need to sign it to book classes even if a previous waiver was signed.
Studio owners and staff can add clients to classes even if they have not yet signed a waiver.  If you add a member to a class and they have not yet signed a waiver you can choose to remove them and request that they sign your waiver first.

Roll Call Page:

The roll call page on both the website and the APP will show if a waiver was signed or not.  You can always quickly see those clients that have signed a waiver and those that have not.  (see images below)

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Acceptable format for your waiver document

Please see below the acceptable format when adding your waiver document.   As mentioned earlier, do not add lines for initials or signatures or check boxes.  When a document is signed, the system will add the name, signature and the date that it was signed at the bottom of the waiver document.

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We hope you find this article very helpful.  Please let us know if you have questions. support@studiobookingsonline.com