StudioBookings paid for itself in one week with the increase we saw in our online class bookings and pass purchases 🙂 – Karen, Yoga Maui HI.
See the answers to some of our most commonly asked questions below.
What is StudioBookings?
StudioBookings is a web-based system that makes it possible for fitness and wellness studios to access and manage their studio and members online. The system also allows the studio owner’s members to manage their class subscriptions and profiles online.
I am not very web savvy. Is this system easy to use?
Yes, StudioBookings is as easy as checking emails. Most actions are automated and self-explanatory.
Will StudioBookings replace our website?
StudioBookings is an addition to your website. When you sign up with StudioBookingsOnline, you get the link to put on your existing website. This link takes you and your members to the page integrated into your site where your members can schedule their classes, renew their packages and memberships with your studio and much more.
Will my business save time and money using StudioBookings?
Absolutely. Saving time and money are the primary purposes of StudioBookings. How much time do you spend a week going through your sign-in log book to see who came to class? How much business do you lose by not accepting credit cards or not remembering when a client needs to renew? How about all of those calls you receive from members inquiring about class availability while you are driving, relaxing at home, on the beach or out with friends? How much time do you spend doing the paperwork to reconcile members whose packages are about to expire or have already expired? All of these factors and more are now automated online and easily viewable by you or your Members. No more wondering how many members showed up for a class! All of this and more will be available online.
If I need support or help with anything, can I call or send an email and get a quick response?
Yes, you can email us anytime. We always try to respond in under an hour.
I see the cost clearly on the site; are there any hidden costs/fees to use StudioBookings?
No, we are not that kind of company. No hidden costs or fees. If you decide to acquire a merchant account for credit card processing, that company may require fees for each transaction you bill to your Members. They will make this clear to you before enrolling in their service.
Do I have to pay extra for features I need such as Online Waivers and Discount code features?
No, you do not. These are included. We never charge you extra for anything.
Do you have an APP?
Yes, we do. The APP is for both iOS and Android devices and is free for you and your members.
Will I have access to my class attendance and membership information while traveling?
You will have full access to our system anywhere that you have internet access
How do I get started?
Simply click the ‘Free Trial’ button at the top of the page. You will be up and running in no time.
How secure is StudioBookings?
We utilize the same extra security that banks use. We will not compromise on security.
Will my information be sold or shared with anyone?
What happens after the free 14-day trial ends if I do not sign up for a full account?
Your information gets deleted.
What is your cancellation policy?
We do not require you to sign a contract, so you can cancel anytime.
Who will have access to my studio’s information?
Only the studio owner will have access to all of your studio’s data. If you share your password (not recommended) that person will have access to your data also. Each of your Members will only be able to see and access their individual information.
We primarily accept cash, how will this work for us?
No problem. Most studios accept cash. When a member pays with cash, all you will need to do is update his or her profile with the amount of class card package purchased.
Do I have to purchase and maintain any equipment?
No, there is no equipment to buy, rent or maintain.
What happens to all of my information if I cancel?
Upon cancellation, we delete all of your studio’s information, including that of your Members. This means that if you decide to rejoin, you will need to reenter your information
I use Square or I already accept credit cards, do I need to change my system?
You can continue using Square or your current credit card method. You will simply have to manually input your Members’ purchases to their profile. For example, if a Member purchases a 10 class card, you will have to remember to update their profile. We integrate with Stripe, so when your member buys one of your packages online, StudioBookings knows to update their profile automatically. Consequently, you do nothing but receive an email about the purchase. This is another way StudioBookings make things easier for you.